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Customer Service Representative I

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Location
Louisville, KY
Hourly
$13.00+
Job Type
Contract
Date
Jul 03, 2018
Job ID
2608840

Customer Service Rep 

Summary: 

• Provide assistance to resolve customer complaints or inquiries concerning their billing statements, water quality, status of water service, and to make payment arrangements; 

• Comply with company standards of productivity metrics including but not limited to: average talk time, phone availability, and call abandonment rate; 

• Enter summary information from each call into the Customer Care & Billing (CC&B) including the reason for the call, the nature of the discussion, the outcome or expectation for the customer, and any follow-up or research to be performed by a CSR or other internal customer.